Replacement merchandise will ship using a standard ground service expedite services available for an additional charge. Replacement merchandise will not ship until the original merchandise has been received. Merchandise returned to us in un-original condition will accrue a 15% restocking fee. Return shipping costs on exchanges are non-refundable. Online Return merchandise must be shipped within a padded shipping box included with the RA (Return Authorization) Number marked on the outside of the shipping box. (applies to in-store returns and online returns*) We will gladly provide an exchange on returned merchandise within seven (30) days from the purchase date provided that the merchandise is in original condition (free of cosmetic blemishes, scratches or dirt) including all packaging (box, cardboard contents), accessories and supplied documents/software. All online purchase items of $1200 or greater are non-refundable. Merchandise returned in un-original condition will accrue a 15% restocking fee. Return shipping costs are non-refundable. Online Returns must be shipped within a padded shipping box included with the RA (Return Authorization) Number marked on the outside of the shipping box. We will gladly provide a refund on returned merchandise within seven (7) days from the purchase date provided that the merchandise is in original condition (free of cosmetic blemishes, scratches or dirt) including all packaging (box, cardboard contents), accessories and supplied documents/software. Any packages returned to us without an authorization will be unopened, refused and sent back unprocessed. We will be happy to review your order and provide an authorization for your online purchase only under the condition of the policy herein. Simply contact our business office located in Salem, Oregon (503) 399-2104. ONLINE ORDERS REQUIRE AN AUTHORIZATION FOR A RETURN
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